Q. What is remote support and how does it work?
A. Remote support allows me to connect to your PC through your high-speed internet connection and take control of your mouse. This allows me to service your PC as if I was sitting right in front of it.

Q. Is it safe?
A. Very. The connection between my computer and yours is 128-bit encrypted, meaning no one else can connect to you during our session. Also, you must give me permission to access your computer. I cannot access your computer once the connection has been terminated. You will also have complete control of your computer as I fix it, and you can see everything I do.

Q. Why should I use remote support?
A. Convenience. You will not have to worry about disconnecting your computer and taking it in to a repair shop. Nor do you have to have someone come inside your home.
You also get a 60-Day Guarantee, meaning if the same issue comes up after I have fixed it within two months, I fix it for free.

Q. How do I know you know what you are doing?!
A. Good question :-) I am a computer builder, which takes extensive knowledge of every major component of the inside of a PC. You also need a great deal of knowledge and experience with the Windows operating system. Building a computer from scratch is no easy task, especially when you are buying each part separately. With my experience of building computers as well as college(Florida State University and Everest University), feel at ease as I fix your machine.

Q. What if I can't connect to the internet? Can you still help me?
A. Yes. If you live in Southern Broward, FL, you can bring your computer or laptop to me. I am working on a shipping method currently. More info on that soon. Unfortunately I do not do house visits.

Q. I just paid for a service via PayPal. What now?
A. After you've successfully made a payment, you will be automatically directed to an online appointment setter. Choose the time that is convenient for you to have your computer repaired. You will receive an email from me confirming your appointment along with steps needed to get started.

Q. How do you connect to my computer over the internet?
A. I use GoToAssist Express to connect to your computer. This very safe software allows me to fix your computer as if I was sitting there in front of it. You can visit gotoassist.com/express for more information.   



Any other questions? Click any of the contact methods(Twitter, Facebook) you see here, or click here to fill out a contact form where I will reply back to you within 24 hours. The quickest way to contact me is by chatting live with me by clicking the orange button at the bottom right-corner of this page.